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Happy #CMAD to our Fellow Community Managers!

Happy Community Manager Appreciation Day, friends! CMAD celebrates those dedicated communications professionals who “serve customers every other day…[and] should get a day of thanks to highlight how they’re changing the face of business, customer care, and our industry,” according to CMAD founder, Jeremiah Owyang. Our weeklong #CMAD series broke down the meaning behind the CMAD […]

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#CMAD: Day

Ever wanted a glimpse into the day-in-the-life of a community manager? We’re breaking it down in celebration of #CMAD.

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#CMAD: Appreciation

Michelle Pratt, a community manager at WS Seattle, shares her advice for showing appreciation to your community. #CMAD

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#CMAD: Manager

Weber Shandwick Seattle’s Anne Temme breaks down what it takes to be a manager of a community across multiple offices and time zones. #CMAD

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Highlights from #CMAD 2012

While Community Manager Appreciation Day (#CMAD) has come and gone, we here at Weber Shandwick Seattle wanted to share some highlights of the global celebrations that took place within our network and beyond: Chris Perry, the president of digital communications at Weber Shandwick, authored an ode to community managers for Forbes.com, in which he outlines the […]

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5 Standout C.A.P.E.S. Community Managers Need in 2012

This post is part of a series we’re featuring in celebration of Community Manager Appreciation Day (#CMAD). What’s it take to be a stellar community manager? Seems like a pretty easy role where you simply manage a brand’s social properties and online chatter, right? Right?? Let’s stop there. In today’s communications world, brand reputation is […]

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If You Don't Provide Your Community a Vision, It Will Define One

This post is part of series celebrating Community Management Appreciation Day (#CMAD). Learn more! Online community managers share content, moderate discussions, edit or delete posts where appropriate, welcome new users, mediate conflicts, and help ensure that community policies and guidelines are followed. But there’s also a fundamental role that community managers play that is often overlooked. […]

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Celebrate Community Manager Appreciation Day!

Today marks the third annual celebration of Community Manager Appreciation Day (#CMAD) –  a grassroots initiative started by Jeremiah Owyang that celebrates the work of community managers at leading brands, agencies and consultancies. Festivities are taking place in all Weber Shandwick offices around our global network, from panel discussions to guest speakers, interactive trainings to […]

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